Terms of Use

1. Services

RentSafely provides pre-lease residential apartment inspection services in Southern Ontario, including Hamilton, Halton, Niagara, Haldimand-Norfolk, Kitchener-Waterloo, and West Toronto regions. Our inspections are visual, non-invasive assessments of safely accessible areas. Roofs are viewed from ground level using binoculars. We do not dismantle building components, expose live electrical equipment, or inspect concealed systems.

Our inspection report documents observed property conditions and test results at the time of inspection. It does not constitute an engineering certification, guarantee against hidden defects, or a recommendation to rent or reject a property.

2. Booking & Confirmation

Submitting a booking request does not constitute a confirmed appointment. A booking is confirmed only when you receive written confirmation from RentSafely via email or phone. You are responsible for ensuring access to the property is arranged prior to the inspection, including obtaining permission from the landlord or property manager if required.

3. Pricing & Payment

All prices are in Canadian dollars (CAD) and subject to HST (13%). The final price is determined by the property type selected at booking. Optional add-ons such as mold screening are charged in addition to the base fee. The price confirmed at the time of your booking will be honoured.

4. Cancellation & Rescheduling Policy

To cancel or reschedule, contact us as soon as possible with your booking reference.

• More than 48 hours before inspection: Full refund or free rescheduling.
• 24–48 hours before inspection: Rescheduling at no charge; cancellations subject to a 50% cancellation fee.
• Less than 24 hours before inspection: No refund. Rescheduling may be accommodated at our discretion and may incur an additional fee.
• Inspector unable to access property: If our inspector arrives and cannot access the property due to circumstances within your control, the full inspection fee applies.

5. Inspection Report

Following a completed inspection, you will receive a written report documenting observed property conditions and test results at the time of inspection. This report is for your personal use only. It does not constitute an engineering certification, guarantee against hidden defects, or a recommendation to rent or reject a property.

6. Limitation of Liability

RentSafely and its field inspection personnel assume no liability or responsibility for any latent defects, structural failures, environmental hazards, mechanical breakdowns, property damage, or any resulting bodily injury — including death — occurring before, during, or after this inspection. RentSafely's liability for any claim is limited to the amount paid for that inspection.

This inspection checklist serves solely as a visual and diagnostic spot-check record. It does not constitute a structural warranty, legal guarantee, or insurance policy of any kind. By booking and utilizing this report, all parties agree to hold RentSafely harmless from any claims or damages.

• Conditions that were not visible or accessible at the time of inspection
• Conditions that developed or changed after the inspection date
• Any decision made by you to sign or not sign a lease based on our report
• Indirect, consequential, or incidental damages of any kind
• Loss of rent, moving costs, or any other financial loss arising from reliance on our report

7. Use of Website

You agree to use rentsafely.ca only for lawful purposes. We reserve the right to refuse service to anyone at our discretion.

8. Intellectual Property

All content on rentsafely.ca, including text, logos, graphics, and inspection reports, is the property of RentSafely and protected by applicable Canadian copyright and intellectual property laws. You may not reproduce or distribute our content without prior written permission.

9. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario.

10. Changes to These Terms

We may update these Terms from time to time. The most current version will always be available at rentsafely.ca/terms. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at info@rentsafely.ca.