RentSafely ("we," "us," or "our") is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
1. Information We Collect
We collect only the personal information necessary to provide our inspection services.
We may also collect non-personal, anonymized data about how visitors use our website (e.g., pages visited, browser type) through standard web analytics tools. This data cannot be used to identify you personally.
- Contact information: Your name, email address, and phone number provided when booking an inspection.
- Property information: The address, unit number, city, and property type of the apartment you wish to have inspected.
- Booking preferences: Your preferred inspection date, time, and any optional add-ons selected.
- Communications: Any messages or notes you send us through our booking form or by email.
2. How We Use Your Information
We use your personal information only for the purposes for which it was collected. We will not use your personal information for marketing purposes without your express consent, and we will never sell your personal information to third parties.
- Schedule and conduct your inspection appointment
- Send you a booking confirmation and inspection report
- Respond to your inquiries and provide customer support
- Send you service-related communications (e.g., appointment reminders)
- Improve our services and website based on aggregate, anonymized usage data
3. Consent
By submitting a booking request on our website, you consent to the collection and use of your personal information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in limited circumstances with service providers, as required by law, or in the event of a business transfer.
- Service providers: Third-party tools we use to operate our business (e.g., email delivery, scheduling software), bound by confidentiality obligations.
- Legal requirements: If required by law, court order, or government authority.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records and inspection reports are retained for a minimum of two years. After this period, personal information is securely deleted or anonymized.
6. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Under PIPEDA, you have the right to access the personal information we hold about you, request corrections, withdraw consent, and file a complaint with the Office of the Privacy Commissioner of Canada. To exercise any of these rights, please contact us.
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw consent to the use of your personal information (subject to legal restrictions)
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
8. Cookies & Analytics
Our website may use cookies and similar technologies to improve your browsing experience and collect anonymized usage data. You can disable cookies in your browser settings; however, some features of our website may not function properly as a result.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available at rentsafely.ca/privacy. We encourage you to review this policy periodically.
10. Contact Our Privacy Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at info@rentsafely.ca.
Also see our Terms of Use
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